Event Ticketing Staff (Casual Position)

Join Hardaya Widya Graha as a Casual Event Ticketing Staff and be part of an exciting team managing ticketing operations for high-profile events in Surabaya. This role offers a dynamic work environment, competitive compensation, and the opportunity to gain hands-on experience in event management. As a key member of our operations team, you will be responsible for handling ticket sales, customer service, and ensuring smooth event execution. With a growing reputation in Surabaya's event scene, Hardaya Widya Graha provides a platform for professional growth and development.

In this role, you will work closely with the event management team to ensure that ticketing processes are efficient and customer satisfaction is at its peak. Using tools like Eventbrite and Ticketmaster, you will manage ticket sales, handle customer inquiries, and coordinate with vendors to ensure seamless event experiences. This position is perfect for individuals looking to start or advance their careers in event management, with opportunities to work on a variety of high-profile events.

📋 Tanggung Jawab Pekerjaan

• Manage ticket sales and distribution using Eventbrite and Ticketmaster.
• Provide excellent customer service to event attendees and vendors.
• Process ticket refunds and exchanges in accordance with company policy.
• Coordinate with event management team to ensure smooth ticketing operations.
• Monitor ticket sales trends and provide reports to the management team.
• Assist in the setup and breakdown of event venues.
• Handle any last-minute changes or issues that may arise during events.
• Ensure compliance with all relevant regulations and company policies.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in event ticketing or customer service.
• Familiarity with event ticketing software such as Eventbrite and Ticketmaster.
• Strong communication and interpersonal skills.
• Ability to work well under pressure and meet tight deadlines.
• Proficient in using Microsoft Office Suite.
• Knowledge of event management processes and best practices.
• Ability to lift and carry heavy items up to 20 kg.
• Must be available for shift work, including weekends and holidays.

🛠️ Keahlian

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