Customer Service Representative - Contact Center & Homecare (Yogyakarta)

Join Duta Generasi Mandiri as a Customer Service Representative in our Contact Center & Homecare division, based in the vibrant city of Yogyakarta. This is a unique opportunity to make a meaningful impact by providing exceptional customer service and ensuring our clients receive the best possible experience. In this role, you'll be the first point of contact for our valued customers, handling inquiries, complaints, and requests with professionalism and empathy. You'll also play a crucial role in our homecare services, assisting customers with their daily needs and ensuring their comfort and safety.

Duta Generasi Mandiri is a leading company in the customer service and homecare industry, known for our commitment to excellence and innovation. We offer a dynamic and supportive work environment, where your contributions are valued and recognized. With a team of dedicated professionals, we strive to deliver outstanding service and build long-lasting relationships with our clients.

📋 Tanggung Jawab Pekerjaan

• Handle incoming calls and emails from customers, providing prompt and accurate responses.
• Resolve customer inquiries and complaints, ensuring their satisfaction and loyalty.
• Assist customers with our homecare services, including scheduling appointments, providing information, and addressing any concerns.
• Document customer interactions and maintain accurate records in our CRM system (Salesforce).
• Collaborate with our homecare team to ensure seamless service delivery and customer satisfaction.
• Stay up-to-date with industry trends and best practices in customer service and homecare.
• Participate in quality assurance activities and continuous improvement initiatives.
• Adhere to company policies and procedures, maintaining a high level of professionalism and integrity.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service, preferably in the contact center or homecare industry.
• Proven track record of delivering exceptional customer service and resolving customer issues effectively.
• Excellent communication skills, both verbal and written, with the ability to build rapport and establish trust with customers.
• Strong problem-solving skills and the ability to think critically and creatively.
• Proficiency in using CRM systems, such as Salesforce, is a plus.
• Familiarity with homecare services and the ability to provide accurate information and assistance.
• Ability to work well under pressure and meet tight deadlines.
• Strong attention to detail and the ability to maintain accurate and organized records.

🛠️ Keahlian

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