Front Desk Receptionist - Hospitality & Customer Service Excellence

PT Indo Highland Investment is seeking a skilled Front Desk Receptionist to join our vibrant team in Tangerang, Banten. As the welcoming face of our hospitality team, you will be the first point of contact for our guests, ensuring a seamless and memorable experience. This role is ideal for customer service professionals who enjoy working in dynamic environments and delivering exceptional service.

In this role, you will handle guest check-ins and check-outs, manage reservations, and provide information about our facilities and services. You will also assist with front desk operations, including managing the guest registry, handling inquiries, and coordinating with other departments to ensure smooth operations.

We offer a competitive salary of Rp 7,000,000 - Rp 9,000,000 per bulan, along with a comprehensive benefits package that includes health insurance, professional development opportunities, and a supportive work environment.

📋 Tanggung Jawab Pekerjaan

• Greet and assist guests upon arrival and departure, ensuring a warm and friendly welcome.
• Handle guest check-ins and check-outs, including verifying identification and processing payments.
• Manage reservations and bookings, including confirming details and handling cancellations.
• Provide information about our facilities, services, and local attractions to enhance the guest experience.
• Assist with front desk operations, including managing the guest registry and handling inquiries.
• Coordinate with other departments to ensure smooth operations and resolve any issues that may arise.
• Maintain a clean and organized front desk area, including restocking supplies and managing inventory.
• Adhere to company policies and procedures, ensuring compliance with all regulations and standards.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in a front desk or receptionist role in the hospitality industry.
• Proficient in using front desk software such as PMS (Property Management System) and CRM (Customer Relationship Management) tools.
• Excellent communication and interpersonal skills, with the ability to handle multiple tasks and prioritize effectively.
• Strong organizational skills, with the ability to manage a busy schedule and meet deadlines.
• Fluent in both English and Indonesian, with excellent written and verbal communication skills.
• Ability to work in a fast-paced environment, with the flexibility to adapt to changing priorities and demands.
• High school diploma or equivalent. Bachelor's degree in Hospitality, Tourism, or a related field is preferred.
• Knowledge of local regulations and industry best practices in the hospitality sector.

🛠️ Keahlian

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